About the role and team

Sales at Uber means navigating ambiguity, earning trust fast, and solving problems that don’t come with a script. As a Senior Business Development member, you are responsible for our most complex, high-revenue segments where the stakes are high and the path forward isn't always clear. This isn’t a transactional sales role; it’s about strategic partnership and technical influence in an environment that moves at a relentless pace.

The reality of this work is often messy—you’ll be balancing aggressive revenue targets with the need to resolve high-priority client outages and technical blockers. You’ll thrive here if you are a resilient, data-driven "owner" who can influence without authority, turn raw data into new program recommendations, and lead both clients and internal teams through constant change. If you are energized by the challenge of bridging digital solutions with real-world business needs, this is where you’ll make your mark.

What you’ll do

• Provide high quality support to clients
• Meet sales or revenue generation goals
• Sell to, onboard, and manage relationships with clients
• Engage in lead generation or prospecting
• Uncover prospects’ business challenges and highlight the business’ value proposition
• Communicate with clients over various mediums
• Identify best practices for sales
• Communicate and engage with external stakeholders
• Support team with campaign and/or prioritization management
• Partner with internal teams to drive business recommendations
• Sell to or manage large or high revenue segments
• Upskill team members through consolidating best practices (e.g., SME, Product Strategy, and local expertise)
• Partner with internal stakeholders to resolve or escalate client concerns & outages
• Analyze and track trends & issues
• Collaborate with Sales and/or Ops team to upsell, upskills, and provide product recommendations to drive sales
• Identify and recommend new programs based on data
• Demonstrate strong product knowledge

Basic Qualifications

• At least 1 year of sales or account management experience providing support via email and phone.
• Proficiency in English and French, demonstrating clear verbal and written communication.
• Exceptional communication and organizational skills, with a proven ability to move projects forward across multiple cross-functional stakeholders.
• Strong time management skills and a track record of meeting goals autonomously in a target-driven environment.
• Logical and data-driven decision-making ability with a high degree of influencing power.

Preferred Qualifications

• At least 2 years of customer support experience in a B2B, sales, case management, or client management environment.
• Experience providing chat-based support in a fast-paced technical setting.
• Proven resilience in navigating tough negotiations and overcoming difficult client objections.
• Demonstrated experience coaching and motivating peers to raise the team's talent bar.

Ready to Ride?