Program Leader, Global Field Operations
Operations
Hyderabad, Telangana, India
We are looking for a strategic and transformational Program Leader to shape the future of Fleet Support within Mobility. This is a unique opportunity to lead a critical support function while helping redefine how customer experience, operational excellence, and global partnership come together at scale.
As part of an evolving global operating model, this role goes beyond traditional operations leadership. You will play a key role in influencing the future direction of Fleet Support globally — driving transformation initiatives, elevating support strategy, and partnering cross-functionally to deliver exceptional experiences for fleet partners and drivers.
This role requires a leader who thrives in ambiguity, brings strong customer experience and program management expertise, and is highly effective at influencing senior stakeholders across regions and functions. You will operate as both a strategic thought partner and execution leader, balancing long-term vision with operational rigor to drive measurable business outcomes.
Success in this role will depend on your ability to:
- Shape and execute scalable support strategies aligned with global business priorities
- Lead complex, cross-functional transformation initiatives
- Influence stakeholders across global operations, product, policy, and regional teams
- Leverage customer insights and operational data to improve experiences and business performance
- Raise the bar on operational excellence, accountability, and innovation across the organization
This is an ideal opportunity for a leader who brings a fresh perspective, strong transformation experience, and a passion for building world-class customer support organizations.
What You’ll Do Lead Strategic Transformation
Drive the evolution of Fleet Support by designing and implementing scalable operational strategies that improve customer experience, efficiency, and global alignment.
Shape the Future of Customer ExperiencePartner with global stakeholders to identify opportunities across the end-to-end fleet and drier journey, translating customer insights into strategic improvements and impactful programs.
Drive Cross-Functional Program ExecutionLead large-scale, high-impact initiatives across operations, product, policy, and regional teams — ensuring alignment, execution excellence, and measurable outcomes.
Influence Through Stakeholder LeadershipBuild strong partnerships with senior leaders and cross-functional teams globally, influencing priorities and driving alignment in a highly matrixed environment.
Elevate Operational ExcellenceOwn key operational and customer experience metrics, using data-driven insights to identify trends, solve complex problems, and continuously improve performance.
Build High-Performing TeamsLead and develop high-performing teams across multiple markets and geographies, fostering a culture grounded in accountability, collaboration, innovation, and continuous improvement. Drive alignment and engagement in a distributed environment, ensuring consistent execution, strong communication, and shared ownership of outcomes across locations and time zones.
What You’ll Need- Strong program and project management capabilities, with demonstrated success driving cross-functional initiatives from strategy through execution
- Proven experience leading distributed, geographically diverse teams and delivering results across multiple markets.
- Strong remote leadership, stakeholder management, and influencing skills, with the ability to align teams and partners across functions, cultures, and time zones.
- Strong customer experience (CX) mindset with the ability to translate insights into scalable operational improvements
- Exceptional strategic thinking and structured problem-solving skills, supported by strong analytical capabilities
- Ability to navigate ambiguity, prioritize effectively, and drive results independently in rapidly evolving environments
- Excellent written and verbal communication skills, including executive-level presentation and storytelling capabilities
- Passion for operational excellence, continuous improvement, and raising organizational standards
- 8 to 12 years of experience in operations, customer experience, strategy, consulting, or program management roles
- Experience in technology, marketplace, mobility, or high-growth organizations
- Strong analytical background with experience leveraging data to drive business decisions and operational improvements
- Exposure to global, cross-cultural, and matrixed operating environments
- Experience leading transformation, change management, or service delivery optimization initiatives
- Demonstrated ability to influence across all levels of the organization in fast-paced and evolving environments
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.