About the Role

The EMEA Mobility Central Operations team, in close partnership with Regional teams, shapes the vision, strategy, and execution of Uber’s Mobility operations across Europe, the Middle East, and Africa (EMEA). Operations is at the heart of our business, ensuring seamless experiences for our riders and driver partners while driving the growth of Uber’s platform. Central Operations consists of five verticals Rider Operations, Driver Operations, Marketplace, Business Operations and Small Cities / Expansion.

The Marketplace team sits at the crux of Uber’s two-side marketplace, with our riders on the one side and our driver-partners on the other. Through optimal pricing decisions, the efficient and targeted use of rider promotions and driver incentives, and leveraging Uber’s powerful pricing and matching technology, we ensure that our marketplace continues to operate smoothly and is well set up for long-term growth.

We are looking for a new Senior Operations Manager focused on Portfolio Marketplace. This role will play a pivotal part in driving growth through elevating our marketplace strategy and management for our non-UberX product portfolio, covering both Premium as well as Low Cost products. Through deep analysis and structured thinking, you’ll develop actionable insights and frameworks to unlock business opportunities and improve the rider and driver experience. You will do this in close collaboration with the central Rider Operations team and Local Operations teams.

We’re looking for a highly analytical and proactive problem solver who can build a strong intuition for the ridesharing marketplace. This role requires a deep curiosity for marketplace dynamics, a track record of turning complex challenges into scalable solutions, and the ability to collaborate effectively with regional and cross-functional teams.

What the Candidate Will Do:

1. Evolve our marketplace strategy to maximize the growth of our non-UberX product portfolio, ensuring pricing, reliability and customer experience (both rider and driver) are appropriate to the positioning of each product and are contributing to the overall health of the portfolio. This is done in close collaboration with the Rider Operations team.
2. Proactive Pricing Strategies for Non-UberX products: Analyze pricing and marketplace data to identify and recommend pricing opportunities that drive business growth, while balancing the rider and driver experience. Build tooling that will efficiently generate these insights at scale.
3. Collaborate with Local Operations Teams: Work closely with regional teams to understand market dynamics, implement configurations, and ensure seamless execution of initiatives.
4. Experiment and Innovate: Design, run and analyze experiments to explore new approaches and drive innovation in our Marketplace operations.
5. Collaborate on Product Innovation: Partner with HQ Product teams to shape and design new tools or products tailored to local market needs.
6. Represent EMEA Markets: Act as the voice of EMEA to HQ Product and Engineering teams to align priorities and ensure the region’s needs are met. Share and identify best practices across other megaregions (eg. US&C, LatAm, etc)

What the Candidate Will Need:

1. Experience: 5+ years in an areas such as Tech Operations, Data Analytics, Data Science, Strategy Consulting or similar.
2. Education: Strong undergraduate degree, ideally in Engineering, Mathematics, Computer Science, Economics or similar
3. Strategic Thinking: Demonstrated ability to design and scale solutions across multiple markets while balancing operational trade-offs.
4. Problem Solving & Initiative: A proactive mindset with a passion for identifying and solving complex problems.
5. Analytical Skills: Ability to synthesize large datasets into actionable insights and solutions. Intermediate proficiency in SQL.
6. Collaboration: Strong interpersonal and communication skills, with experience working in cross-functional teams.
7. Adaptability: Proven ability to thrive in a fast-paced, ever-changing environment.

---- Preferred Qualifications ----

1. SQL Expertise: Advanced proficiency in SQL.
2. Python Skills: Proficiency in pandas/plotting.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.