About the Role

You will shape seller-tech initiatives at the front of the lifecycle, ensuring they are clearly defined before progressing into product requirements, solution design, and engineering delivery.

Working closely with business sponsors, Seller Tech Strategy, and cross-functional stakeholders, you will translate ambiguous needs into structured workflows, business rules, and dependencies.

You will ensure initiatives are logically sound and aligned to platform guardrails before entering downstream design and build.

What You’ll Do

1. Lead Requirements Definition for Assigned Initiatives

• Translate business problems into clear, structured, and decision-ready requirements
• Define problem statement, business outcomes, success measures, and scope boundaries
• Identify missing decisions, assumptions, dependencies, and risks early
• Produce requirements that are complete, unambiguous, and ready for intake and alignment

2. Define End-to-End Workflow and Decision Logic

• Map current-state and future-state workflows across teams, systems, and lifecycle stages
• Define actors, triggers, decision points, exceptions, dependencies, and handoffs
• Clarify what occurs within the platform vs upstream or downstream processes
• Ensure workflow logic is consistent and scalable across use cases and regions

3. Align Requirements to Platform Standards

• Ensure requirements align to:

  • Platform guardrails and design principles
  • Capability direction
  • CRM object and data standards

• Highlight and refine requirements that introduce fragmentation or conflict with platform direction

• Partner with Seller Tech Strategy and stakeholders to ensure alignment before intake

4. Prepare Structured Inputs for Downstream Design

• Organize workflows, business rules, dependencies, and system expectations into structured inputs for product and architecture teams
• Ensure downstream teams start from a clear and aligned baseline
• Support clarification of scope and logic as initiatives move forward

5. Drive Cross-Functional Alignment

• Work across business, operations, regional teams, and platform stakeholders to validate requirements
• Challenge inconsistencies in process design, ownership, and logic
• Surface and help resolve misalignment early in the lifecycle

6. Maintain Traceability and Support Validation

• Maintain clear linkage between requirements, workflows, and expected outcomes
• Support impact analysis when requirements change
• Help define validation scenarios to ensure requirements can be tested and confirmed

7. Produce Clear, Structured Artifacts

• Create and maintain:

  • Business requirements documents
  • Workflow diagrams and process maps
  • Business rule definitions and decision tables
  • Dependency and assumption tracking

• Ensure documentation is structured, specific, and usable without reinterpretation

Basic Qualifications

• 5+ years of experience in business analysis, systems analysis, operations, or commercial systems roles
• Strong ability to break down complex, ambiguous problems into structured workflows and decision logic
• Experience working with CRM platforms (Salesforce preferred)
• Experience defining business processes and system requirements
• Experience supporting CRM, seller-tech, or enterprise platform initiatives

Preferred Qualifications

• Familiarity with commercial workflows (lead-to-cash, seller assignment, quoting, approvals, billing handoffs)
• Experience working in structured governance or platform environments

What Success Looks Like

• Business asks are translated into clear, structured requirements before delivery begins
• Workflow logic, dependencies, and edge cases are identified early
• Requirements align to platform standards and reduce fragmentation
• Downstream teams move faster due to clarity and strong requirement definition
• Stakeholders share a consistent understanding of how processes operate end-to-end
• Rework is reduced due to complete and logically consistent requirements

For New York, NY-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.