About the Role

Sitting within US&C Mobility Central Operations, the Business Operations (BizOps) team owns building scalable analytical products and business processes, providing data & insights to Uber's hardest problems at scale.

The US&C Mobility Central Ops team leads the vision, strategy, and execution of key initiatives to ensure continued growth of Uber's mobility business.

As a BizOps Senior Strategic Operations Associate, you will work with cross-functional operations stakeholders to deliver on key projects to support the roll-out of the BizOps project portfolio across US&C. You will design solutions to business problems, deep-dive into data to form strong perspectives and make recommendations, and streamline business processes to increase efficiency.

The ideal candidate displays curiosity and is not afraid to question the status quo. They are analytically minded, organized and possess a high level of stakeholder management skills to ensure the best outcomes for assigned tasks. Because their scope will range across various business topics, they thrive in diverse environments and can handle the associated ambiguity accordingly.

What You'll Do

• Manage key BizOps projects with the goal to create efficiency, standardization and automation
• Analyze data sets to understand the scope of business problems
• Formulate, implement and monitor the rollout of our operational strategies, frameworks, tactics and processes
• Deep dive into Uber’s operations data to understand the landscape of and dependency within business problems
• Represent the team in cross-functional forums, collaborating closely with other functions within Ops and Uber, including Marketing, CRM, Community Operations, Product and others
• Proactively identify problems that scale, independently formulate solutions and operationalise initiatives to further BizOps within US&C Mobility
• Help problem-solve complex business problems and act as a thought partner US&C Ops

Basic Qualifications

• 5+ years of experience in operations, product, strategy or consulting
• Experience leading cross-functional projects from ideation to completion
• Proficient in SQL, including writing complex queries, optimizing performance, and preparing datasets for analysis
• Experienced in building clear, interactive dashboards that translate data into actionable insights using modern BI tools
• Bachelor's degree

Preferred Qualifications

• Solid communication and stakeholder engagement skills - you are able to rally people behind a common goal and easily generate consensus if you’re facing push back
• Ability to take initiative and prioritise in a fast-paced work environment. You are comfortable dealing with uncertainty in a constantly-changing work environment.
• Strategic & operational problem solving and creativity - you will design solutions that scale to multiple markets
• Data-driven decision making mentality and sound business judgement through strong analytical thinking and experimentation

For New York, NY-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.