About the Role

Working in EMEA Merchant Experience means solving hard problems at the intersection of the digital and physical worlds. This isn’t a role for someone looking for a polished playbook; it’s for someone who wants to help write it. You’ll be responsible for the "messy" reality of order handoffs where performance, merchant behavior, and technology collide.

The pace is fast and the stakes are high. You will lead the strategy to reduce merchant-driven defects and elevate reliability standards across a diverse and complex region. This requires a mindset of ownership and grit. You will navigate ambiguity, manage hardware monetization, and make smart decisions with imperfect information. If you are energized by high-stakes challenges and motivated by making a tangible impact on millions of merchants and couriers, this is where you’ll grow.

What You Will Do

• Build and navigate the merchant experience strategy to structurally reduce defects and improve platform reliability across EMEA.

• Unblock complex operational challenges by developing scalable frameworks and playbooks where none currently exist.

• Lead cross-functional efforts with Product and Merchant Tech to scale high-impact innovations, moving the needle on order quality and food wait times.

• Own the performance narrative, using SQL and data to translate marketplace "noise" into actionable insights and concrete action plans for leadership.

• Navigate the tension between reliability and cost discipline, exploring monetization opportunities within our hardware ecosystem.

• Champion the merchant voice in a fast-moving environment, influencing stakeholders without authority to ensure business decisions prioritize long-term partner success.

• Scale automation and streamline workflows across Country Operations and Logistics, managing the trade-offs between speed and operational excellence.

Basic Qualifications

• Minimum 3 years of experience in Business Operations, Management Consulting, or Investment Banking.

• Proficiency in SQL and spreadsheet-based quantitative analysis.

• Experience structuring ambiguous problems into concrete, actionable business plans.

• Experience creating Go-To-Market (GTM) materials or operational playbooks.

Preferred Qualifications

• Systems Thinking: Familiarity with merchant tooling ecosystems (POS, aggregators) and in-store technology.

• Grit and Resilience: Experience managing hardware logistics or monetization in a high-pressure B2B2C environment.

• Cross-functional Leadership: Proven ability to stay calm under pressure and drive alignment across competing priorities (Sales, Product, and Ops).

Let’s ride together

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. This isn’t the kind of place where you follow a playbook — it’s where you help write one. If you’re driven by impact, energized by challenge, and ready to shape how the world moves, this is the place for you. What moves us, moves the world — let’s move it forward, together.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber’s culture. Unless approved for full remote work, employees must spend at least Tuesday, Wednesday, Thursday in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role’s requirements.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.