About the Role

We are looking for a Program Specialist to bring efficiency to a multi-dimensional team. Ideation, documentation, deployment and creating efficient, scalable systems is your thing. People love working with you because you make everyone’s life easier. Representing the frontline of our driver side of business, you will work closely with cross-functional regional stakeholders (Ops, Legal, Comms, Policy and City teams) to bring our products and strategy to life in-market.

This is an opportunity to be part of Uber's IndiaSA CommOps team. In this role, you will get a chance to work with a team that’s responsible for several driver facing programs.

You will work closely with several stakeholders to make sure that the scope and direction of each project are on schedule, and meeting the objective it was designed for. You will often be required to skilfully multitask. We have a small but highly capable and motivated team that drives driver support, onboarding, retention, engagement, & maintaining safety and quality of rides. As a member of this team, you should be comfortable in an "all hands on deck" environment, able to operate and coordinate across multiple teams, be flexible yet assertive, and thrive in an ever changing environment.

What the Candidate Will Need / Bonus Points

1. You will manage regional support operations with a team size 15-25, driving high levels of productivity and efficiency. Ensure resolution quality by designing and scaling internal processes across various channels and modalities.
2. You will partner with internal cross functional stakeholders in operations, product, city & central teams, Policy to get a strong understanding of the customer and business challenges & translate them into clear actionables
3. Secure on-time project completion which deals with quality and service improvements, creating and improving capabilities, data analytics, migrations, people initiatives, reporting improvements, process standardization as well as keeping track of plans, quality, and timelines for such activities
4. Based on insights from Uber's central marketing/operations teams, adapt, localize, and/or amplify initiatives to align with regional strategy, taking into account local specifics and culture
5. Track progress, understand dependencies, communicate status to upper management and project stakeholders, and facilitate and coordinate schedules for meeting either locally or across network sites
6. Proactively work to remove obstacles and enable forward momentum and progress. Manage issue escalations and provide support to teams balancing competing priorities.
7. You will also need analytical skills to be able to solve problems that may come up during a typical workday.

---- Basic Qualifications ----

1. Graduate: Bachelor’s Degree, completed professional qualification or equivalent experience (completion or pursuing a Masters degree would be an added advantage)
2. Experience: 3-4 years experience as a program manager / Ops associate in consumer-facing roles in Customer Ops, Sales or Supply management functions preferably from Internet, E-comm, FMCG industries
3. Strong analytical and problem-solving skills with experience in performance tracking, KPI management, and data interpretation.
4. Proven ability to manage multiple projects simultaneously and work effectively in cross-functional environments.
5. Excellent communication and stakeholder management skills, with the ability to influence without authority.
6. Comfort operating in a fast-paced, dynamic environment with a bias for action and ownership.
7. Proficiency in tools like Excel, Google Sheets, and project management platforms is a plus.

---- Preferred Qualifications ----

1. Strong understanding of Uber’s products, operations, and business landscape in the India market.
2. Prior experience in customer experience delivery, preferably within Uber or similar fast-paced environments.
3. Proficiency in the Google Workspace suite (Slides, Sheets, Docs) with advanced presentation and storytelling skills.
4. Demonstrated ability to design and deliver impactful presentations that effectively communicate insights and strategy.
5. Proven experience in project coordination, managing multiple stakeholders and timelines.
6. Hands-on experience in data analysis, translating insights into actionable recommendations.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.