About the Role

Our team works directly with new drivers who have signed up to the Uber platform, they actively work with these new drivers through their licensing process, through onboarding and all the way until they take their first trip with Uber.

In the program, CommOps and Ops collaborate closely to understand and tackle new driver partners’ most important priorities through specialized and dedicated Ariane account managers.

Ariane account managers provide one-on-one personalized concierge experience where drivers are matched with an agent at various points in their early lifecycle and agents contact drivers proactively to provide customized coaching and recommendations and support them through the onboarding process.

What You'll Do:

1. Develop and manage Driver relationships through outbound trigger-based calling
2. Take ownership of managing multiple driver accounts
3. Provide customized coaching and recommendations to your driver partners
4. Deliver against multiple KPIs, per market priorities: such as conversion rate and driver-first trips..
5. Act as a voice of the customer capturing insights at every opportunity

What You'll Need:

Basic Qualifications

- Fluent in Norwegian and English

- Fluent in Finnish as a bonus (but not required to apply)

Preferred Qualifications

1. An Owner: Proactive, passionate and self-driven, you are deeply committed to taking Uber support to the next level and rise to the occasion to solve problems, big and small. You have the initiative to solve problems on your own.
2. Knowledge Champion: Strong understanding and knowledge of driver support, keeping up to date with updates, ongoing initiatives.
3. Exceptional communication skills: Effective communicator, verbal & written.
4. Detail Oriented: Proven ability to multi-task and follow through while paying strict attention to detail.
5. Naturally Curious: Coachability, open to incorporating feedback, and dedication to improvement of your craft.
6. Excellent Team player: You collaborate internally or across functional/regional areas to get the best possible outcome riders.
7. Positive: An infectiously positive attitude and drive to win; hustle with determination.
8. Passionate: A genuine passion for Uber and exceptional customer experiences.
9. Problem Solver: Use discretion and understanding of local nuance and the driver experience to make on-the-spot decisions in how to best support drivers

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.