As the Manager for Commercial & AV Claims, you will sit at the bleeding edge of the insurance industry. You are responsible for the claims performance and relationship health of Uber’s most complex commercial partners—including Autonomous Vehicle (AV) leaders like Waymo, Wayve, Nuro, WeRide, and Aurora, as well as large Fleet operators and Rental partners.

This is not a traditional carrier management role. You are the architect of how claims are handled when there is no human driver, or when the "driver" is a billion-dollar corporate entity. Your mandate is to design and enforce 'Industry Leading Claims' processes that protect these critical commercial relationships while optimizing the total cost of risk (TCOR) to ensure the sustainable growth of our AV and Fleet platforms. In this role, you will translate our 'Principled Performance' mission into the future of fleets and robotics.

What You’ll Do

• Commercial Partner Stewardship: Serve as the primary Claims liaison for Uber’s high-value commercial partners (AVs, Fleets). Act as the face of Uber Claims to operational leadership, building trust and ensuring their assets and reputation are protected.
• Design AV & Fleet Protocols: Co-design specific "Special Handling Instructions" for AV and Fleet partners, defining how we ingest telematics data, inspect sensors versus bumpers, and accelerate liability decisions when algorithms are involved.
• Orchestrate "The Feedback Loop": Ensure that claims data (incident types, causation) flows seamlessly back to the partner and internal teams to improve safety and vehicle performance.
• Vehicle Repair SME & Velocity: Act as the technical authority on repairs. Leverage your Subject Matter Expertise (SME) to work directly with external partners on parts sourcing and repair complexities, driving strict KPIs around repair velocity and subrogation to maximize fleet uptime.
• Complex Incident Management: Act as the first line of defense for high-profile incidents, coordinating with Trust & Safety, Legal, and communications teams to manage "headline risk" with urgency.
• Cross-Functional Process Design: Partner with "New Mobility" and "Uber for Business" to embed robust claims structures into commercial deals before the ink is dry. You will own the technical process blueprint—optimizing crash detection, streamlining reporting flows, and ensuring partners have immediate access to the critical data needed to resolve claims.

Basic Qualifications

• 5+ years of experience in claims strategy, vendor management, or insurance operations.

Preferred Qualifications

• Senior Stakeholder Experience: Demonstrated experience interacting with senior leadership. You must have a track record of presenting to, reporting to, or working directly with senior claims leaders to drive decisions.
• Diagnostic Capability: Strong ability to interpret complex claims data and identify operational root causes.
• Influence Without Authority: Proven ability to influence external stakeholders and drive change without direct authority.
• Future Mobility Experience: Exposure to Autonomous Vehicle risk, telematics-based claims, or heavy fleet operations.
• Process Architecture: Ability to build a claims process from scratch (e.g., handling claims for vehicles with no steering wheel).
• Commercial Savvy: Understanding of how claims outcomes impact the P&L of a fleet business, including depreciation and utilization.
• Tech-Forward: Comfortable working with data-heavy environments and interpreting technical accident reconstruction data to drive liability and subrogation decisions.
• Technical Repair Expertise: Operations-level understanding of vehicle repair lifecycles, damage analysis, and familiarity with NAFA CAFM or I-CAR Platinum / ASE B6 standards.
• High-Velocity Adaptation: Ability to thrive in a "0-to-1" environment. You don't need a playbook to act; you are comfortable making high-stakes decisions with imperfect information.
• Generative AI Fluency: Demonstrated experience using LLMs (Large Language Models) to accelerate workflows. Proficiency in prompt engineering for complex tasks (e.g., summarizing large legal texts, synthesizing data trends, or drafting structured communications).

For Chicago, IL-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year.

For Phoenix, AZ-based roles: The base salary range for this role is USD$117,000 per year - USD$129,500 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$146,000 per year - USD$162,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.