About the Role

Uber Engineering operates in a high-performance environment driven by scale, reliability, and speed. We’re looking for an Application Admin Engineer who thrives at the intersection of IT operations, SaaS administration, automation, and customer impact. This role owns the operational health, configuration, and lifecycle of Uber’s core enterprise applications while acting as the highest escalation point for complex application issues.

You will partner closely with Engineering, Security, IT Ops, and Business stakeholders to ensure Uber’s critical collaboration and productivity platforms run securely, efficiently, and at global scale.

This is not a traditional service desk role, it’s a hands-on application ownership role with real influence over tooling, processes, and user experience across Uber.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

1. Act as primary administrator and technical owner for enterprise SaaS applications including (but not limited to): Google Workspace, Slack, Figma, Asana, Jira, Confluence, Okta / Identity-integrated applications
2. Manage application configuration, access models, permissions, integrations, and automation.
3. Own application lifecycle management: onboarding, offboarding, renewals, vendor coordination, and feature rollouts.
4. Serve as Super Admin with the highest level of access to supported applications.
5. Resolve complex, escalated L3 application issues beyond standard troubleshooting.
6. Lead incident response for enterprise application outages or degradations.
7. Design and implement automation using Python, Bash, APIs, and SaaS admin tooling to reduce manual effort and improve reliability.
8. Analyze ticket and usage data to identify trends, systemic issues, and opportunities for optimization.
9. Act as the bridge between IT Engineering, Service Desk, Security, and Business stakeholders.
10. Provide actionable feedback to IT Engineering leadership on application pain points and improvement opportunities.
11. Own internal and external-facing documentation for enterprise applications.
12. Develop and maintain runbooks, SOPs, and escalation guides.
13. Ensure procurement and licensing processes follow logistics and compliance guidelines.
14. Perform additional duties as assigned to support enterprise application operations.

---- Basic Qualifications ----

1. 4+ years of IT managing Enterprise Application experience.
2. 3+ years supporting SaaS platforms at scale with admin-level access.
3. Strong scripting or coding skills (Python, Bash, APIs).
4. Experience automating workflows across enterprise applications.
5. Familiarity with identity and access management (Okta, AD, SSO, SCIM).
6. Proven experience acting as an escalation point for complex technical issues.
7. Strong documentation, training, and communication skills.
8. Ability to respond quickly to incidents and operate effectively in high-pressure situations.
9. Willingness to participate in on-call rotations and work outside standard business hours when needed.

---- Preferred Qualifications ----

1. 4+ years of experience supporting and administering enterprise SaaS platforms in a large-scale environment.
2. 3–4+ years of experience serving as a Tier 3 escalation point for complex application, access, and integration issues, with a strong focus on operational efficiency and root-cause resolution.
3. Bachelor’s degree in Computer Science, Information Systems, or an equivalent combination of education and hands-on experience.
4. Deep expertise in enterprise application administration, including permissions models, role-based access control (RBAC), SSO/SCIM provisioning, and SaaS integrations.
5. Strong working knowledge of identity and access management systems (Okta, Active Directory, SAML, OAuth) and their integration with enterprise applications.
6. Proven ability to manage multiple applications, initiatives, and incidents simultaneously while executing accurately and at scale.
7. Ability to operate effectively in a fast-paced, highly technical, global environment with minimal oversight.
8. Strong stakeholder-facing skills, with a track record of delivering high-quality customer experiences for internal enterprise users.
9. Comfort participating in on-call rotations and responding to critical application issues outside standard business hours.

For San Francisco, CA-based roles: The base salary range for this role is USD$128,000 per year - USD$135,000 per year.

For Sunnyvale, CA-based roles: The base salary range for this role is USD$128,000 per year - USD$135,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.