About the Role

The U4B CommOps Self-Serve team oversees the experience of customers onboarding through U4B’s Self-Serve channel. Because these customers do not have dedicated Sales support, Support is the primary driver of their success. To engage them effectively, we manage a multi-workstream operation that proactively mitigates friction points across the lifecycle to drive business impact.

As a Program Specialist, you will bridge the gap between customer support and business objectives to drive the success of these initiatives. Many of these projects are currently in the incubation phase; we are looking for a talent who can spot opportunities, drive quick improvements, and scale them to global operations.

You will play a vital role in overseeing our BPO operation, ensuring that critical programs—from Proactive Onboarding to AI Autonomous Selling—are executed with the craftsmanship and consistency required for global success. This is an opportunity to directly influence U4B’s growth goals by optimizing support operations and coordinating resolutions across multiple global regions.

What the You Will Need / Bonus Points

What You Will Do

• Operational Oversight: Coordinate and lead weekly performance reviews and quality discussions with BPO support sites
• Process Craftsmanship: Transition "scrappy" pilot toolings to scalable / globally standardized solutions
• Continuous Improvement: Identify operational weaknesses and propose tech enhancements for internal tools to improve cost, quality, or efficiency metrics.
• Data Management: Maintain and update critical program dashboards to track program health.
• Global Coordination: Manage case escalations from support sites and address regional-specific issues through process or policy change
• Strategic Support: Partner with the Global Program Lead to help ideate, execute, and close priority end-to-end programs across the SS customer lifecycle.

Basic Qualifications

• At least 2 years of experience in project management
• Problem solving, collaboration, stakeholder management, and analytical skills
• Communication, planning, organization skills

Preferred Qualifications

• Strategic Stakeholder Management: Strong interpersonal skills with the ability to communicate and influence people at all levels and across broad job functions (Product, Sales, Tech).
• Advanced Analytical Skills: Experience with data reporting and analytics tools beyond spreadsheets (e.g., Tableau, SQL).
• Professional Certification: Bachelor degree, Project Management certifications.
• Presentation Skills: Excellent deck creation and presentation skills; able to translate operational updates into compelling narratives for leadership.
• Entrepreneurial Mindset: Experience in a high-growth startup or "incubation" environment where you have successfully scaled a pilot program to a global operation.

For Chicago, IL-based roles: The base hourly rate amount for this role is USD$31.90 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.