Senior Operations Manager, Trust & Safety
Uber
This job is no longer accepting applications
See open jobs at Uber.See open jobs similar to "Senior Operations Manager, Trust & Safety" Sway Ventures.About the Role
The MEA Safety Team is responsible for enabling sustained business growth. This is achieved by building an industry-leading safety and standards program.
As a Senior Regional Operations Manager, you will lead critical projects and core operational activities that advance Uber’s safety mission across the Mobility and Delivery businesses in MEA. Your work will ensure Uber is recognized as the platform of choice when it comes to safety. You should be comfortable in an "all hands on deck" environment, love solving problems, thrive in a hyper-growth culture, and be passionate about the safety of people and cities in which we operate.
You will analyze complex issues, develop practical solutions, communicate your insights to the business, partner with multiple stakeholders, and implement changes for immediate business impact. You will have end-to-end responsibility for the design, execution, and management of your projects. Your work will have a tangible impact, improving safety in the Mobility & Delivery space.
What the Candidate Will Do:
- Understand the business objectives and plans for France and Northern Europe in order to advise on safety & identity implications and give strategic recommendations to senior management
- Collaborate with EMEA counterparts to share best practices and scale impact across MEA
- Track safety KPIs, identify trends, conduct root cause analyses, and turn data into actionable insights to drive improvements in our safety metrics across the region
- Review and support the resolution of critical safety incidents in partnership with our cross-functional teams
- Design and implement scalable initiatives (i.e., innovative tech solutions, new processes, or policies) to reduce safety incidents on the platform by working closely with cross-functional teams across EMEA
- Identify and close gaps in current safety processes, policies, and features
- Support the launch of education campaigns, strategic partnerships, and other initiatives to promote safety and trust on the platform
What the Candidate Will Need:
- Min 5 years of experience in Compliance & Safety, operations, consulting, or related fields
- Excellent analytical and problem-solving skills
- Strong written and verbal communication skills
- Detail-oriented with strong organizational skills and the ability to manage multiple priorities
- Comfortable in a fast-paced, ambiguous environment and eager to learn
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
This job is no longer accepting applications
See open jobs at Uber.See open jobs similar to "Senior Operations Manager, Trust & Safety" Sway Ventures.