About the team

The Learning Team in our Community Operations organization provides strategic learning and development opportunities to build the knowledge and skills necessary to empower a customer obsessed organization. We develop training materials and curricula, analyze training impact, offer professional development opportunities, and deliver and deploy instructor led and self led training across the customer support network.

About the Role

The Senior Training Lead is responsible for building and sustaining a high-performing training organisation by growing trainer capability through coaching, mentoring, formal development programs, and role-modelling Uber’s Manager Qualities. This role motivates, recognises, and retains talent by driving strong engagement and a clear recognition and rewards strategy, while also owning Customer Service Team performance management and setting consistently high standards of excellence across the team.

What the Candidate Will Do

• Drive continuous improvement through project ownership maintain a visible Project Register, pilot improvements, measure impact, and close the loop.
• Land process changes so teams understand and comply.
• Manage utilization, budget inputs, compliance, audits, and data integrity.
• Translate geo-specific needs into delivery plans; launch and scale initiatives that improve proficiency and quality.
• Standardize delivery with Uber's in-house and contact center Learning & Development Leads to one global bar.
• Act as a thought partner to Uber's in-house Operations, BPOs, and regional stakeholders to shape roadmaps.

Basic Qualifications

• Strong analytical skills with a proven track record in process improvement and project management.
• Demonstrated ability to lead teams through complex situations and achieve learning targets.
• Must be based in Malaysia.
• Willing to work Onsite: Amenable to work within KL Sentral.
• Flexible working hours: Willing to work in flexible hours and schedules that will include possibly working on weekends and/or public holidays.

Preferred Qualifications

• Native Japanese or Mandarin Chinese speaker with exceptional English written and verbal communication skills.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.