About the Role

The pitch:

1. Encourage 7 million worldwide drivers to deepen their engagement with the Uber platform
2. Loyalty is a key bet for Uber for the foreseeable future, aligned to leadership objectives like increasing supply quality, and driver/courier success
3. To be successful. Uber needs need to improve the discoverability & emphasize the benefits of participation in Loyalty Programs.
4. Your role is to design and launch growth bets to improve access and engagement with the Loyalty platform and its programs: Uber Pro and Uber Eats Pro
5. You will work closely with dedicated design and machine learning teams to build personalized experiences that help drivers gain valuable monetary incentives
6. Execute in a high impact, high visibility team that is encouraging driver quality, a critical objective

---- What the Candidate Will Do ----

For the first 6 months:

1. Deliver a flexible loyalty trial system that scales across 3+ global loyalty programs
2. Tune trials for impact across new and existing earners to win valuable quality for the business
3. Deliver immediate user value with monetary incentives that balance behavior change with marketplace efficiency
4. Provide driver recognition and timely feedback to connect drivers more deeply with the platform
5. Design and launch a series of experiments that explore key hypotheses and deliver incremental wins for the business
6. Build customer empathy through user research and data science partnerships

Within the first 12 months:

1. Co-create feedback framework with partners from data science, earnings, quality and more
2. Develop a long term vision and strategy to help drivers track rewards, earnings, and incentives that many teams can contribute to
3. Build frameworks for global teams teams to manage and track the impact of loyalty program trials
4. Uncover new growth vectors that consider new lines of business around the world

---- Basic Qualifications ----

1. Minimum 6 years experience as PM driving engagement
2. You’ve built successful roadmaps where many teams contribute part of the solution
3. Deep experience partnering with design, data science, and engineering teams
4. Comfortable with rapid experimentation and hypothesis driven development
5. You set and meet ambitious goals and metric targets that are strategically aligned
6. You’re able to create and articulate a strategy that can be executed across many teams

---- Preferred Qualifications ----

1. Background with loyalty or rewards systems
2. Deep understanding of marketplace mechanics
3. Owned strategy for whole products or lines of business

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.