At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we’re pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers.

Job Title: Senior Sourcing and Experience Representative
Company: Surf Air On Demand
Location: Los Angeles, California

Job Overview:

Surf On Demand is seeking a detail-oriented and proactive Senior Sourcing and Experience Representative to manage the day-to-day operational needs of our on-demand charter services. This role will focus on sourcing aircraft, negotiating rates, booking charters, and ensuring seamless coordination of flights. You will also support the sales team, manage relationships with operators and brokers, and ensure operational excellence throughout the client journey. This is a senior position with the team with elevated responsibilities, workload requirements and some leadership responsibilities.

Essential Functions:

1. Aircraft Sourcing & Booking:

• Source and negotiate rates with third-party On Demand Charter operators to secure aircraft for existing members.
• Book aircraft for trips, ensuring timely and efficient coordination with operators to meet member needs.
• Quote trips for members on Surf On Demand’s preferred fleet and our flagship Pilatus PC-12, as well as for wholesale broker channels.

2. Trip Management & System Accuracy:

• Maintain the accuracy of the internal flight management system, including trip creation, management, and post-flight documentation.
• Handle all pre- and post-flight tasks, ensuring every trip is thoroughly prepared, tracked, and evaluated for client satisfaction.
• Track flight movements to ensure all trips proceed as scheduled and all trip details are up to date.

3. Sales Support & Quoting:

• Provide operational support to the sales team by assisting with trip quoting and aircraft booking.
• Identify upsell opportunities across both operations and sales, ensuring clients receive the best possible service and value.
• Assist with updating Surf On Demand’s internal databases of aircraft, operators, and airports.

4. Fleet Management & Wholesale Channel:

• Manage the day-to-day operations and scheduling of the preferred partner fleet, ensuring availability and optimal usage.
• Develop and maintain a strong broker/operator pipeline, managing the wholesale channel to increase business and maintain relationships.
• Oversee the quoting and coordination for trips booked through wholesale channels.

5. Client & Operator Communication:

• Maintain ongoing pre- and post-flight communication with operators to ensure all client expectations are met and service levels are maintained.
• Act as a point of contact for operators, brokers, and other key stakeholders during flight coordination.

6. Ad-Hoc Operations Tasks:

• Handle ad-hoc tasks related to updating internal systems and databases as needed, ensuring Surf On Demand remains efficient and up-to-date with current industry standards.
• Participate in special projects or initiatives to improve operational processes or enhance customer experiences.

Key Qualifications:

• Experience in flight operations, aircraft chartering, or a related field within the aviation or private travel industry.
• Strong negotiation skills with the ability to secure competitive rates with third-party operators.
• Detail-oriented with excellent organizational skills and the ability to manage multiple tasks and projects simultaneously.
• Knowledge of flight tracking systems and internal trip management software is preferred.
• Strong communication and relationship management skills for dealing with operators, brokers, and clients.
• Ability to identify upsell opportunities and collaborate effectively with the sales team.

Education & Experience:

• Bachelor’s degree in Aviation, Business, Operations Management, or a related field.
• Minimum of 3+ years of experience in aviation operations, charter booking, or a similar role.
• Experience in client or operator management in the aviation industry is a plus.

Compensation:

• Base Salary
• Surf Air Employee Membership
• Healthcare, Vision, Dental & 401k
• Two Weeks PTO + 12 Flexible Days for Federal Holidays

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups.

Benefits:

Competitive Salary: Attractive compensation package based on experience.

Health & Wellness: After 30 days of employment on the 1st of the next month, you are eligible to sign up for medical, dental, and vision insurance, air ambulance coverage, short-term disability, pet insurance, health savings accounts, and company-paid life insurance.

Retirement Plans: Employees can enroll in our company’s 401(k) plan.

Generous PTO: After completion of your probationary period, employees earn 1 day of PTO per month, plus paid holidays throughout the calendar year.

Employee Discounts: After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including:

• Flight tickets at significant discount, employee and family members can fly our planes (standby space available)
• Discounts on hotels and resorts
• Car rentals at reduced rates
• Discounted cruises

Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.