Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

As a Solutions Consultant - Lead at Sprinklr, you act as a recognised subject matter expert and trusted advisor to enterprise clients, helping them define, shape, and implement solutions that leverage Sprinklr’s Unified-CXM platform to drive measurable business outcomes across marketing, social, and customer experience functions.

You go beyond solution execution to shape how complex customer experience challenges are approached, influencing both client strategy and Sprinklr’s go-to-market approach across accounts and regions.

At Sprinklr, Lead Solution Consultants combine deep technical expertise with strong business consulting acumen to uncover a customer’s current and future state needs. They operate with credibility at the executive level, bringing point of view, insight, and structured thinking to guide customers toward high-impact transformation outcomes.

What You’ll Do

• Act as a strategic advisor across key accounts, partnering with senior stakeholders to shape customer experience strategy and define solution approaches that drive long-term value

• Own strategic deal shaping across multiple complex opportunities, guiding account teams on how to position Sprinklr’s platform to solve high-impact business challenges

• Lead and elevate discovery engagements by:

  • Identifying both stated and latent business needs

  • Challenging assumptions and reframing problems

  • Defining clear value hypotheses linked to measurable outcomes

• Design and lead end-to-end solution strategy, translating business priorities into scalable, differentiated platform solutions across the marketing and CX ecosystem

• Facilitate advanced workshops, executive sessions, and proof-of-concept engagements, ensuring alignment between business objectives, technology capabilities, and commercial outcomes

• Influence commercial strategy and solution positioning, shaping how Sprinklr competes and wins across strategic pursuits

• Partner cross-functionally with Product, Engineering, Customer Success, and Marketing to:

  • Define complex solution architectures

  • Align product capabilities with market needs

  • Drive feedback loops that influence roadmap and delivery

• Translate complex platform capabilities into clear business value, tailored for executive audiences, linking technical solutions to financial and operational impact

• Stay ahead of industry trends across mar-tech, social, contact centre, and CX, using insights to:

  • Shape client conversations

  • Influence Sprinklr’s positioning and approach

• Act as a capability multiplier within the organisation by:

  • Mentoring and coaching other Solution Consultants

  • Raising the overall standard of discovery, solutioning, and storytelling

  • Acting as an escalation point for complex or high-risk opportunities

• Contribute to the development of methodologies, frameworks, and best practices, helping define how Sprinklr approaches solution consulting at scale

Who You Are

• Highly experienced Solution Consultant / Sales Engineer with a track record of leading complex enterprise engagements within SaaS environments

• Recognised for deep expertise in marketing technology, customer experience, or digital transformation, with the ability to bring a strong point of view to client challenges

• Proven ability to shape strategy and influence executive stakeholders, driving alignment on complex, ambiguous problems

• Strong experience in structured problem solving and value-based selling frameworks, with a focus on measurable impact and transformation outcomes

• Deep understanding of the CX and mar-tech ecosystem, including CRM, marketing automation, social platforms, analytics, and CCaaS, along with integrations across systems

• Confident communicator with the ability to engage and influence stakeholders from C-suite to practitioner level

• Demonstrated ability to lead without authority, driving outcomes across cross-functional teams

• Acts as a thought leader, contributing to industry conversations through speaking, publishing, or internal innovation

• Committed to continuous learning, feedback, and personal development

• Able to build trust quickly and operate effectively in complex, high-stakes environments

• Willingness for up to 40% travel, largely within the US

Preferred Qualifications

• Bachelor’s degree in a related field

• 8+ years’ experience in solutions consulting / sales engineering roles, ideally supporting large enterprise clients

• Experience with Sprinklr or similar Unified-CXM platforms

• Strong understanding of AI, automation, and emerging technologies within marketing and CX domains

• Familiarity with data integration, API connectivity, and scalable solution design in complex enterprise environments

• Advanced presentation and storytelling capability, with the ability to simplify complex ideas into clear, compelling narratives

• Demonstrated ability to operate as a go-to expert in a specialised domain or industry vertical

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here.

To learn more about all-things-Sprinklr, visit our candidate resource hub here.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.