Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Large Enterprise Account Executive

Location: Hong Kong

Territory: North Asia (Greater China, Hong Kong, Taiwan,)

This is a role for elite enterprise sellers who operate confidently across North Asia’s most sophisticated markets. You will navigate complex, multi-market organisations, engage senior stakeholders across cultures, and lead large-scale transformation deals with discipline and precision.

You will work with senior executives at some of the most recognisable brands across Greater China, Hong Kong, and Taiwan, helping them transform how they engage customers at scale in fast-moving, digitally advanced markets.

We are customer-obsessed. We care deeply about how we win, not just that we win.

What You’ll Do

• Own and close large, complex enterprise deals across North Asia, engaging CMOs, CTOs, COOs, CIOs, EVPs, and SVPs at leading regional and global brands
• Lead sophisticated, multi-country sales cycles end to end, navigating matrix organisations, regional HQ structures, and local buying centres
• Identify and influence decision-makers, economic buyers, and cross-border stakeholders with precision
• Build tailored, outcome-driven solutions aligned to local market needs while scaling across regional organisations
• Develop deep, trusted relationships across multiple cultures, consistently influencing with credibility and authenticity
• Proactively generate new opportunities through strategic account planning, local networks, and executive engagement
• Stay highly attuned to North Asia market dynamics, including competitive landscape, regulatory considerations, and digital maturity trends
• Continuously raise your game through feedback, coaching, and self-driven development
• Lead with integrity, ownership, and accountability in every interaction with customers and teammates

Who You Are

• A proven enterprise seller with success selling into large organisations across North Asia (Greater China, Hong Kong, Taiwan,)
• Demonstrated experience operating in Hong Kong as a regional hub, managing both regional HQ and in-country stakeholders
• A top performer, consistently ranking in the top 5 percent of your organisation
• Strong track record closing complex, multi-million dollar SaaS deals across multiple markets
• Exceptional communicator, able to engage senior executives across cultures with clarity and confidence
• Experience navigating cross-cultural sales environments, with the ability to adapt approach across different markets
• Fluent in English and Mandarin; additional regional language capability (e.g. Cantonese) is highly advantageous
• Highly curious, coachable, and driven, with a strong ownership mindset
• 5 to 8 years of enterprise software sales experience, ideally within customer experience, digital transformation, or SaaS platforms
• Relationship-first in approach, understanding that trust and credibility drive long-term success in Asia
• Passionate about the Customer Experience space and how digital, AI, and social platforms are reshaping engagement across North Asia
• Energised by operating in high-growth, fast-evolving markets

Why This Role (Positioning for HK market)

• Own a high-value North Asia territory from one of the region’s key business hubs
• Sell into some of the most advanced digital markets globally
• Work deals that are regional in scope, enterprise in scale, and highly strategic in nature
• Be part of a team building long-term presence and market share across Greater China and North Asia

If you are driven to win complex deals, thrive in high-performance environments, and want to play a pivotal role in shaping how leading brands across North Asia engage their customers, we would love to hear from you.

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here.

To learn more about all-things-Sprinklr, visit our candidate resource hub here.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.