Technical Account Manager
Sprinklr
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
Overview
The Technical Account Manager (TAM) at Sprinklr is a trusted advisor responsible for delivering technical consulting and platform architecture guidance to our strategic customers across both Core (Marketing, Social, Ads, Insights) and Service (Care, Contact Center) product domains. TAMs help customers maximize the value of their Sprinklr investment by advising on integrations, AI workflows, solution architecture, and operational scale. They act as long-term technical partners to IT and business leaders, bridging the gap between Sprinklr capabilities and customer objectives.
What You'll Do
Integration and Architecture Advisory
Conduct technical workshops with Business & IT leadership.
Review customer architectures and recommend integration strategies.
Provide deep-dive guidance on APIs, connectors, and platform extensibility.
Lead architecture reviews to ensure scale, performance, and alignment with customer goals.
Platform Optimization and Technical Governance
Monitor and report on integration health and adoption metrics.
Deliver platform audits and identify optimization opportunities.
Share best practices to improve performance, resiliency, and usage.
Lead governance initiatives around tagging, AI tuning, and workflow orchestration.
AI & Workflow Enablement
Advise on best practices for Sprinklr AI+ and workflow design.
Partner with customer data and analytics teams to refine AI models.
Guide solutioning for real-time classification, routing, and insight extraction.
Complex Deployment Support
Support global rollouts and complex proof-of-concepts.
Document success criteria and ensure alignment to business outcomes.
Coordinate across Sprinklr Services and Product teams for deployment excellence.
Strategic Engagement
Act as a trusted technical advisor in strategic CTO/CIO conversations.
Influence Sprinklr roadmap through structured customer feedback.
Help prioritize and unblock technical challenges during customer lifecycle.
Required Qualifications
Bachelor’s degree in Computer Science, Engineering, or related field.
5+ years in technical consulting, TAM, or solution architect roles in SaaS, CX, or CCaaS domains.
Experience with REST/JSON APIs, system integrations, and webhooks.
Familiarity with enterprise systems like Salesforce, Dynamics, Adobe, Oracle, SAP, and ServiceNow.
Knowledge of software languages such as JavaScript, Python, Java, or Ruby.
Exposure to both relational and non-relational databases (e.g., MongoDB).
Proven ability to lead technical engagements across stakeholders and levels.
Strong analytical, problem-solving, and communication skills.
Ability to translate business goals into scalable, technical implementation paths.
Data fluency: ability to interpret telemetry, product usage, and marketing KPIs and convert into strategic actions.
What Sets You Apart
Experience as a technical advisor to enterprise IT teams.
Prior hands-on experience with Sprinklr or similar CX/CCaaS platforms.
Ability to align platform architecture to customer OKRs and KPIs.
Familiarity with AI workflow optimization and tuning.
Executive presence; confidence in navigating strategic customer conversations.
Experience leading technical delivery in high-scale environments.
Cross-functional leadership and influence without authority.
Comfort working in a global, fast-paced SaaS organization.
“Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.”
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.