Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Role - Associate Product Manager – AI Agents (Forward Deployed)
Location: Gurugram |

About the Role

We're looking for a hands-on, technically sharp Forward Deployed APM to join Sprinklr's AI Agents product team. You'll be embedded with customers — building, deploying, and configuring AI Agents in real enterprise environments. This is a builder's role as much as a PM role — if you love getting your hands dirty with AI and seeing it work in production, this is for you.

What You'll Do

• Build and deploy AI Agents for enterprise customers — own the end-to-end delivery from scoping to go-live
• Work directly with customers in discovery, solutioning, and hands-on configuration of AI Agent workflows
• Join customer calls, deep dives, and onsite sessions as the regional AI expert
• Act as the bridge between customer requirements and Sprinklr's Product & Engineering teams in India
• Support and run customer-specific PoCs and pilots — end to end
• Surface real-world product gaps and influence roadmap through structured feedback to the product team
• Contribute to competitive intelligence on AI Agents in the market

Experience

• 3–5 years in a forward deployed, solutions, pre-sales, or hands-on technical PM role
• CSE or technical engineering background strongly preferred
• Prior experience building or deploying AI/ML or conversational AI products is a strong plus

Technical Chops

• Has built and deployed AI Agents in real environments — not just demos
• Understands agent orchestration, RAG, LLMs, tool use, latency, and guardrails in practice
• Familiarity with agent frameworks (LangChain, CrewAI, AutoGen, etc.) is a big plus

Communication & Mindset

• Strong communicator — comfortable holding technical conversations with enterprise customers
• Startup-friendly: thrives in ambiguity, moves fast, high ownership
• Obsessively curious about the AI space

Bonus Points

• Exposure to CX or contact centre tech
• Experience with platforms like Kore, Genesys, Agentforce, Sierra, Fin, or Decagon - for SHortlisting

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here.

To learn more about all-things-Sprinklr, visit our candidate resource hub here.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

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If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.