Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Job Description

Your Responsibilities

• Lead Integrations Projects between Sprinklr and third-party systems by leveraging APIs and Connectors.
• Consult with internal and external project stakeholders on the implementation of highly complex technical solutions.
• Offer consultation to internal and customer technical teams on scoping custom integrations.
• Provide solutions using creative problem solving, technical expertise and strong understanding of underlying business requirements and best practices.
• Write proof-of-concept applications using available SDKs and APIs.
• Research and understand ambiguous technical challenges and help design/implement solutions.
• Provide guidance to customers who are implementing solutions using the Sprinklr API.
• Analyze backend code and API requests/responses.
• Create API Extensions using 3rd party API endpoints to be consumed within Sprinklr workflows.
• Assist Product and Engineering teams in identifying product gaps.
• Work closely with the Product Support, Customer Success, Client Services and Engineering teams to resolve application issues and plan for changes, upgrades, enhancements and new customer provisioning.
• Document operational procedures.
• Inspire, grow and lead junior consultants.

Requirements

• 5+ years in a technical consulting, solutions engineering, or integration development role (preferably with SaaS platforms).
• Bachelor's degree in computer science, related field or commensurate experience.
• Experience working with CX / CCaaS solutions.
• Proven track record with API-based integrations (REST, JSON, authentication flows such as OAuth 2.0).
• Experience with MongoDB for storing, querying, and manipulating large datasets.
• Hands-on expertise with Graylog for log aggregation, analysis, and troubleshooting.
• Working knowledge of at least one object-oriented programming language such as: Java, Groovy, JavaScript, Node.js, Python.
• Proficiency with data exchanges and APIs.
• Excellent communication and presentation skills - ability to engage with stakeholders at executive to entry levels.
• Fluency in English (both verbal and written).
• High level of comfort with a variety of data stores including relational databases and modern NoSQL databases.
• Understanding of Internet protocols, DNS and web standards.
• Strong team player showing keen interest in taking on new challenges.
• Desire to work in a fast-moving and dynamic environment.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Warning about Recruiting Scams:

Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.