Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture here: The Sprinklr Way.

Job Description

What You Will Do
• You will lead a multidisciplinary team of product designers, UX researchers, and design ops professionals.
• As a leader in Design, you will develop a thorough understanding of customer expectations and competitor activity. This role requires expertise to deliver the product design strategy as well as demonstrable team leadership experience, to lead the team to success.
• Continuously assess market trends, user insights, and competitive landscape to inform design decisions.
• Apply fundamental user experience, design, and research principles to deliver products that meet our customers’ needs.
• Inspire and coach the product design team to deliver best practice product design by creating a user centric department
• Build a consistent and compelling user journey across our brands product portfolio to maximize consumer metrics.
• Strong understanding of design systems, UX principles, and accessibility standards.

More specifically:
• Market Analysis – Conduct market research to identify customer needs that our products can fulfil, assess the market’s current and future trends and figure out the competitive landscape.
• Product Strategy – Device product strategy to drive product vision, respond to market needs, compete effectively with other providers, communicate product value, extract value for Sprinklr (through effective pricing and packaging), drive partnership with implementation and integration partners.
• New Product Introduction – Ideate new opportunities, align internal stakeholders, sign-on definition partner customers, set goals with sales leadership, create and execute launch plans, analyze new product success and improve GTM.
• Company/Product Positioning and Messaging – Identify customer segments, determine product positioning in the same and value proposition. Build effective communication to serve the same. Participate at industry conferences, forums, social media and other communication channels to spread the company mission and product messaging. Work with industry analysts to position products effectively.
• Offering the opportunity to have a significant impact on the strategic direction of the company, being involved in decision-making processes that shape the overall product design and user experience strategies.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.