Vendor Management Officer
Sprinklr
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Job Description
Managing the entire vendor lifecycle, from selection to offboarding, to ensure that vendors are managed effectively throughout their engagement with the organization.
Evaluate potential vendors and manage the onboarding process to ensure alignment with business needs.
Draft, review, negotiate, and manage contracts with multiple vendors, ensuring that agreements are legally binding, meet organizational requirements, and are aligned with business objectives.
Negotiate favourable terms and manage vendor contracts, ensuring compliance and optimal terms.
Identify, assess, and mitigate risks related to vendor performance, compliance, and supply chain disruptions.
Build and maintain strong relationships with vendors to resolve issues promptly and maintain smooth operations.
Monitor vendor-related expenses, ensure budget compliance, and identify opportunities for cost optimization and process improvement for vendor management strategies.
Established KPIs/SLAs, generate and present regular reports on vendor performance, compliance, and cost analysis to senior management, while maintaining thorough documentation for audits and analysis.
Key Skills:
5+ years Proven experience in vendor management, procurement, or supply chain management.
Strong background in contract negotiation, vendor relationship management, and performance evaluation.
Experience in risk management, compliance, and identifying opportunities for cost savings.
Excellent negotiation and communication skills.
Strong analytical and problem-solving abilities with a keen attention to detail.
Proven ability to build and maintain relationships, resolving conflicts and ensuring vendor alignment.
Effective time-management skills with the ability to handle multiple priorities in a fast-paced environment.
Strong decision-making abilities, with a focus on optimizing vendor performance and cost management.
Educational Qualifications:
Bachelor's degree in business administration, Supply Chain Management, Procurement, or a related field. A master's degree or relevant certifications (e.g., CPM, CPSM) is a plus.
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.