Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

• Understanding of platform integration or REST API data structure to push or pull data pointers from 3rd party platforms.
• Ability to think independently and learn as an individual contributor managing the customer stakeholders of the account
• Ability to identify and clearly articulate issues clients are facing and capability of devising & implementing their solutions.
• Ability to work in a highly challenging & competitive environment while delivering high quality of customer service.
• Ability to work effectively under tight deadlines and juggle several assignments & projects simultaneously, while maintaining high standard of excellence.
• Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight.
• Ability to interpret industry trends across different verticals & lines of businesses.
• Ability to operate in an autonomous way, engage with stakeholders across the globe and lead customers through change management.
• Advanced analytical skills with proven competency in data tools & methodologies.
• Ability to collate, harmonise and visualise data and present the statistical merit in a business case.
• Industry specific knowledge across different verticals or lines of business preferred.
• Demonstrated experience and a passion for the social and digital technology universe (i.e., Live Chat, WhatsApp, Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok).
• Direct experience in working with a social media management software or contact center software like Genesys, Freshdesk etc. is preferred.
• 3 or 4-year college or university degree

You know you’re successful if-

• The depth, breadth and frequency of customer platform adoption starts strong and keeps climbing.
• Your customers acknowledge Sprinklr value, renew their product offerings & add new licences, modules and services to their package.
• You constantly come up with new strategies that are adopted by your clients and peers.
• Your stakeholders participate in Sprinklr events, references and case studies.
• Your platform and industry knowledge makes you a trusted advisor both internally and externally.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.