Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.

Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.

Senior DevRel Engineer (IDP):

Harness is seeking a Senior DevRel Engineer to drive the technical documentation and other related content for our Internal Developer Portal product.

This is a high-impact, high-visibility individual contributor role that requires excellent writing skills and technical depth and effective cross-functional execution spanning Engineering, Sales, Marketing, UX, Research, Customer Success and Support.

Key Responsibilities

Content Creation & Technical Documentation

Write and maintain comprehensive technical, yet user-friendly, documentation for the Internal Developer Portal(IDP) product including user guides, tutorials, videos, API references, and troubleshooting resources
Identify & create content that reduces customer time-to-value
Develop code examples, configuration samples, and best practices documentation
Work closely with product managers and engineers to understand feature requirements and technical details and align documentation with product release cycles

Quality & Standards Implementation

Follow and help refine documentation standards, style guides, and content templates
Participate in content audits, cross-product reviews and provide constructive feedback to peers
Ensure continuous improvement by tracking documentation quality metrics for owned product and focusing on improvements over time

Customer-Focused Content Strategy

Partner with customer success and support teams to identify common user questions, feedback, and pain points
Develop persona-based content that serves different user types (developers, DevOps engineers, platform teams) & reflects real-world use cases
Support sales and customer success teams with technical content for customer engagements

About You

Required Qualifications

3+ years of experience writing technical documentation, preferably in a DevOps, developer tools, or infrastructure software company
Good understanding of software development practices, CI/CD pipelines, and DevOps workflows
Proficiency and experience with modern documentation tools and platforms
Familiarity with markup languages (Markdown, HTML) and version control systems (Git)
Experience with scripting languages and creating code or config-as-code samples
Excellent writing and communication skills with ability to explain complex technical concepts clearly
Understanding of technical SEO and content optimization practices

Desired Attributes

Technical Curiosity: Genuine interest in understanding how complex software systems work and enthusiasm for learning new technologies
User Empathy: Natural ability to put yourself in the customer's shoes and anticipate their needs and challenges
Attention to Detail: Commitment to accuracy and quality in all written and multimedia content
Collaborative Spirit: Comfort working cross-functionally and across time zones and building relationships with technical teams
Adaptability: Ability to thrive in a fast-paced environment with changing priorities and rapid product evolution
Growth Mindset: Eagerness to develop new skills and take on increasing responsibilities over time

Work Location

The successful candidate will be expected to be in Harness' Bangalore office 3x / week.

Harness in the news:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.

Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at security@harness.io. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.

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