OpenGov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, OpenGov serves 2,000 communities across the United States. OpenGov is built exclusively for the unique asset management, permitting and licensing, procurement and contract management, tax and revenue, budgeting and planning, and financial management needs of the public sector. The OpenGov platform empowers organizations to operate more efficiently, adapt to change, and strengthen public trust.

Learn more or request a demo at opengov.com

Job Summary:

The Senior Systems Administrator will oversee the design, implementation, and maintenance of OpenGov’s corporate IT infrastructure, ensuring high performance, security, and scalability. This role will serve as a senior technical resource responsible for managing enterprise systems, supporting critical IT operations, and providing escalation support to the IT Support team. The ideal candidate will combine deep technical expertise with a proactive approach to system administration, security, automation, and user enablement.

Responsibilities:

• Administer and maintain IT infrastructure including endpoints, directory services, MDM, and SaaS platforms.

• Serve as an escalation point for complex technical issues from the IT Support team, providing in-depth troubleshooting and resolution.

• Ensure uptime and performance of systems including video conferencing, network hardware, VPN, authentication systems, and cloud applications.

• Drive automation and process improvements across IT systems using scripting and configuration management tools.

• Design and maintain identity and access management policies using Okta, and support integrations with enterprise SaaS platforms.

• Maintain endpoint security policies, configurations, and updates across MacOS & Windows devices

• Manage IT asset lifecycle processes for both hardware and software, ensuring compliance and efficiency.

• Collaborate cross-functionally with Security, People Ops, and Engineering to support IT goals and ensure a positive employee experience.

• Provide white-glove support for executives and key stakeholders as needed.

• Create and maintain documentation for IT systems, architecture, and SOPs.

• Oversee IT aspects of onboarding/offboarding processes to ensure seamless transitions for employees.

• Participate in audits and maintain compliance with security and operational standards.

Requirements and Preferred Experience:

• Minimum of 5 years of progressive experience in IT systems administration in a cloud-first or SaaS-centric environment.

• Deep knowledge of macOS and Windows environments, including device management via Jamf and Intune.

• Experience with IT help desk ticketing systems such as Zendesk or Jira Service management.

• Familiarity with some or all of the following APIs, MDM, AWS, Okta, Workato, Github, Atlassian Suite, Google Workspaces, Windows, and macOS.

• Experience administering networking infrastructure, video conferencing systems, and office IT equipment.

• Scripting experience (e.g., Bash, PowerShell, or Python) for automation and operational efficiency.

• Demonstrated experience supporting distributed and hybrid teams.

• Excellent troubleshooting, documentation, and communication skills.

• Proven ability to manage IT projects and contribute to team roadmaps.

• Strong understanding of cybersecurity principles and IT compliance requirements.

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

• Comprehensive healthcare options for individuals and families.

• Flexible vacation policy and paid company holidays

• 401(k) with company match (USA only)

• Paid parental leave, wellness stipends, and HSA contributions

• Professional development and growth opportunities

• A collaborative office environment with weekly catered lunches